Quality improvement using Lean and Six Sigma
Three London colleges decided to get together to improve the efficiency of four of their key processes. They also wanted to improve the quality of what they did — and save some money too, if they could.
The Principals of Bromley, Bexley and John Ruskin Colleges decided to focus on their enrolment processes, collecting student fees, cutting out errors in the payroll system and finally creating a one-stop-shop student services. So with both front- and back-office initiatives, this was never going to be a straightforward Shared Services project.
They also decided to stop short of setting up a Shared Services company, opting instead to simply work collaboratively using the Lean Six Sigma process to re-engineer their processes. Watch this short film to hear about the human side of the initiative, then read the initial and follow-up case studies to see how they did it, the difference it made, and what they learnt in the process.
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